What is Goodgive?
Goodgive is a social networking and donation app that makes donating to charities fun and easy.
Do nonprofit organizations have to pay to join?
No, it’s free for nonprofits to sign up. And there are no membership or monthly fees.
Can any nonprofit sign up?
Currently, only United States nonprofits can be listed in the app.
Is my donation secure?
All donations are processed securely by Stripe, a leader in online and mobile payments. Stripe is certified as a Level 1 PCI Service Provider, the most stringent level of certification available in the payments industry. Your donation goes directly to the nonprofit’s Stripe account without passing through Goodgive. Your credit card or bank information is not stored on Goodgive servers.
Are there any fees?
Goodgive charges no fees. It is completely free to use! Credit and debit card processing fees are 2.2% + $0.30 for 501(c)(3) nonprofits and 2.9% + $0.30 for other nonprofits. A transfer from your bank account (ACH debit) results in a fee of just 0.8% capped at $5. For additional pricing information, visit the Stripe website.
Is my donation tax-deductible?
A donation to a 501(c)(3) nonprofit likely is tax deductible. But since individual circumstances may differ, we encourage you to speak with a tax professional.
How do I sign up my nonprofit organization?
You can easily sign up your nonprofit online at https://goodgive.co.
What is the smallest donation I can make?
You can donate as little as $1. Goodgive encourages micro-donations. They can have a large impact.
Can I make a private donation that won’t be shared for others to see?
Yes, you control the privacy of your donation. You can share your donation or make it private. And for those donations that you do share, you can make the donation amount private or public.
How does a challenge work?
A challenge is essentially a bet between 2 people for a specified amount of money. Each person is playing for a nonprofit and the loser will donate the money to the winner’s nonprofit. The challenge is made in the form of a question that ideally has only 2 possible outcomes. For example, “Will Team A beat Team B?” One challenger says Yes, the other says No. The creator sends the challenge to his or her opponent, who can either accept or decline the challenge. Once accepted, others can see the challenge, and they can vote on a winner or even pledge a donation in support of a particular outcome.
Who determines who won the challenge?
The two challengers determine the winner. When the challenge is over, they each will select the winner. A matching answer will provide a winner. If 2 different winners are selected, the challenge ends in a draw. A donation of a different amount can be made in this case.
How do I select the winner of my challenge?
You can select a winner by tapping on the Who Won button at the bottom of your challenge. The creator of the challenge will see the Who Won button as soon as the challenge is accepted. The opponent will see the Who Won button after the challenge end date/time has been reached or after the creator selects a winner.
If I lose a challenge, does my credit card get charged automatically?
No, you always have to confirm a donation. The Goodgive app helps inspire donations, but never forces a donation upon someone. The same is true for a donation that you pledged in support of a challenge outcome.
Where can I download the Goodgive app?
You can download the Goodgive iOS app through Apple’s App Store. Android users can download at the Google Play Store.
What are the OS/device requirements for the Goodgive app?
The Goodgive iOS app requires OS 9.0 or later. The Goodgive app for Android requires Android 4.4 or later. Both are compatible with mobile phones at this time, but not tablets.
Can I donate online?
Currently, donations can only be made through the mobile app.
I want to donate to a nonprofit but I don’t see them listed. What can I do?
If you don’t see a nonprofit listed, email us at email@example.com with the nonprofit name and we’ll help get them signed up. You can also reach out to the nonprofit directly and explain that you plan to make a donation through Goodgive.
Who is Goodgive?
We are a company located in historic downtown Jersey City.
Which tabs of the Stripe Dashboard will my nonprofit be using?
‘Home’ shows an overview of your donations. ‘Payments’ lists individual donations, which you can click on for more details. ‘Balance’ displays the funds on the way to your Stripe account, in your Stripe account, and on the way to your bank. ‘Settings’ controls your nonprofit account settings. Spend a few minutes clicking through the different sections.
Is there anything our nonprofit should do with our Stripe account to get started?
There are a few things you should do to get started. Each listed item here is explained in more detail in the questions below. (a) Select how frequently funds will transfer from your Stripe account to your bank account. (b) Make sure donors recognize the name that will appear on card and bank statements. (c) Select for your donors to receive automatic email receipts for donations. (d) Upload your logo and icon to highlight your nonprofit in email receipts. (e) Invite any relevant team members to help manage your Stripe account.
When will donations in our nonprofit Stripe account be transferred to our bank account?
You can select how often you would like to transfer funds. Stripe calls this the payout schedule. What works best for you? Automatically every day? Once a week? Once a month? Or only when you manually transfer? Go to Settings – Bank Accounts and Scheduling to make your selection.
How long does it take for donations to be processed?
Card donations will be available in 2 business days. (Although a nonprofit's first donation will take about 7-10 business days.) Bank transfers will be available in about 7 business days.
Will our nonprofit name show on the donor’s card and bank statement?
Donations go directly to your nonprofit without passing through Goodgive. Therefore, ‘Goodgive’ will not appear on the payment statement. You determine what donors will see. Go to Settings – Account Information, and make sure the Statement Descriptor is easily recognizable.
Will donors receive an automatic email for donations?
You can select for your donors to receive automatic email receipts for donations by going to Settings – Email Receipts. You can also manually send an email receipt for card payments from the individual Payment details page.
Can I see what our nonprofit email receipt will look like?
Yes. Go to Settings – Branding. Upload your logo and icon to highlight your nonprofit in email receipts. You can also change the accent color in the email receipt to better match your branding. (Stripe uses hexadecimal color codes for color selection. To find a code that matches the color you want to use, type "hexadecimal color codes" in a search engine.) Finally, email yourself a test receipt by clicking on the Email receipt preview image so you can see what your donors will receive.
Can I invite other team members to help manage our Stripe account?
Yes. Go to Settings – Team Members, and invite others with specific Roles.
Can our nonprofit refund a donation?
Yes. Go to ‘Payments’ in your Stripe Dashboard. Click on the individual donation. The Refund button will be in the upper right corner.
Can I receive an email when our nonprofit has received a donation?
Yes, you can set this up through your Stripe account. Click on the profile icon in the upper right corner, and select Profile. Scroll down to Notifications and check off which type of notifications you would like to receive. Individual selections can be made for each member of the nonprofit.
What can I do if I have more questions?
If you have further questions that weren’t answered here, email us at firstname.lastname@example.org.